The Future of CRM, AI and machine learning for hotel marketing

With Cendyn having been recognised as the World’s Leading Hotel CRM Technology Provider, the company is at the forefront of this rapidly emerging sector. Here Casey Munck, director of marketing for the company in the Americas, explores what might come next in this dynamic field. Technology has dramatically shifted the way hotels engage with customers. Today’s customer relationship management tools help […]


Luxury Ramadan tents in the Middle East

With communities across the Middle East preparing for the start of the holy month of Ramadan from next week, the hospitality sector has been doing its part to celebrate. A number of luxury properties in the United Arab Emirates have been unveiling plans for the sumptuous Iftar buffets, allowing guests to break the fast in style. Here we take a […]


Brown’s unveils new British heritage-inspired lobby

Brown’s, a Rocco Forte Hotel, has unveiled the new British springtime-inspired floral front hall. Since opening in 1837, the hotel has been at the forefront of design. In this latest unveiling, Olga Polizzi, director of design for Rocco Forte Hotels, pays homage to Brown’s British heritage and illustrious legacy through the exquisite décor and ornately crafted patterns of its new […]